Rider Experience & Communication
A rider app employees actually want to use - real-time shuttle tracking, self-service booking, WhatsApp notifications, on-demand rides, and post-ride feedback. Solve the adoption problem.
Rider Mobile App
Employees see their assigned shuttle, live location on map, estimated arrival time, and boarding confirmation - all in one app available on iOS and Android.
Self-Service Seat Booking
Employees book seats in advance with configurable booking windows. The app shows available capacity in real time, confirms the reservation, and sends a reminder before pickup.
Catch a Ride - On-Demand
When plans change, employees request a seat on the nearest available shuttle through the app. Demand-responsive transport that fills empty seats in real time - popular with hi-tech companies running flexible schedules.
WhatsApp & Multi-Channel Alerts
ETA notifications, schedule changes, and boarding confirmations sent via WhatsApp, push notifications, or SMS - on the channel employees already use. No app download required for WhatsApp.
Rider Feedback & NPS
Configurable post-ride surveys collect satisfaction data and NPS scores. Identify problem routes, low-rated drivers, and service gaps before they become retention issues.
No-Show Detection & Boarding Tracking
The system tracks boarding status automatically - boarded, no-show, or cancelled. Data feeds back into demand forecasting, helping eliminate ghost bookings and right-size capacity.
The Shuttle App Employees Actually Use
Employee shuttle programs fail when riders don’t trust the system. If the app doesn’t show when the bus is coming, employees drive. If booking is confusing, they skip it. If there’s no way to give feedback, complaints go unheard and satisfaction drops.
Ryde’s rider experience is built around transparency and self-service. The mobile app shows live shuttle location, real-time ETA, and current occupancy - so employees know exactly when to walk to the stop. Self-service booking lets them reserve seats in advance or request on-demand rides through Catch a Ride when schedules change.
For employees who prefer not to install another app, WhatsApp notifications deliver the same information - ETA, delays, and boarding confirmations - on a channel they already check. After each ride, optional feedback surveys collect NPS data that surfaces service issues before they become retention risks. And automatic no-show tracking ensures demand forecasting stays accurate, eliminating ghost bookings that waste fleet capacity.
Give Your Employees a Commute They Trust
Book a demo to see the rider app, WhatsApp integration, and feedback system.