Managed Employee Transportation

With the managed service, Ryde's team operates your shuttle program on the Ryde platform day to day. Ryde administrators take on the work a transport coordinator would otherwise do:

• Planning: building routes from employee addresses, shift schedules and site locations, and rebuilding them when shifts, headcount or sites change.
• Vendor contracts and coordination: Ryde contracts the transport vendors, sends them the rides, follows up on driver and vehicle changes, and closes out service issues in the supplier portal.
• Rider support: answering employees about bookings, schedule changes, late shuttles and complaints, through to resolution.
• Daily monitoring: watching occupancy, on-time performance and no-shows, and adjusting routes before a problem becomes a pattern.
• Account management: a dedicated account manager is your single contact for changes to the program and for regular performance reviews.
• Billing: one invoice from Ryde covers all routes, vendors and sites.

Your organization keeps the decisions: the transport policy, who is eligible and the budget. You follow the results in the analytics dashboard, the same one Ryde's team works from.

Ryde is the same platform in both models. The difference is who runs it day to day.

The managed service fits organizations without a dedicated transport team, or ones that would rather not build one. It also fits a new site or a fast-growing shuttle program, where routes change every week and the work outgrows a coordinator's spare hours.

Self-managed fits organizations with an experienced transport or facilities team that wants hands-on control. That team runs Ryde's employee commuting software directly, with Ryde supporting it.

If you are still deciding whether to run shuttles in-house, outsource them to a charter operator or manage them with software, the build, buy or outsource comparison covers the costs of each.

Ryde does not own vehicles or employ drivers. In the managed service, Ryde contracts the transport vendors that run the rides and coordinates them through the supplier portal, where they assign drivers and vehicles and respond to rider complaints. You deal with Ryde, not with each vendor separately.

That keeps the vendor relationship measurable. Every ride has a record of who drove it, when it arrived and how full it was, so service levels can be checked against the data rather than argued over. For what to put in the contract, see employee shuttle SLAs.

1. Commute survey. Ryde maps employee home addresses, shift patterns and site locations into a demand profile.

2. Policy and integrations. Your team sets the transport policy, and Ryde configures it in the Policy Engine and connects to your HRIS. Your vendors get supplier-portal access.

3. Pilot and go-live. Ryde's team runs a supervised pilot with real riders, then takes over daily operations. Go-live comes about 20 days after kickoff.

What happens in the first three months after go-live is covered in the 90-day rollout plan.

Ryde runs managed programs in Israel today, and the service is not limited to Israel. Pricing depends on the scope of the operation: sites, shifts, ride volume and vendors. It is quoted case by case, as is moving between the managed and self-managed models. Talk to our team for a quote.

Ryde runs at more than 200 organizations, and its customers cut commute costs by 25% on average, mostly by consolidating half-empty routes and right-sizing vehicles. Measured results by industry are in the case studies.